Conference Call Facts
Do you have suggestions for basic conference call etiquette?
• Minimize or eliminate potential sources of background noise during
your teleconference.
• Always identify yourself before speaking during a conference call.
• Address teleconference participants by name. This has the same
effect as making eye contact with them when meeting in person.
• Pause before responding. Try counting to three before replying
to prevent interrupting another conference call participant.
• Tactfully move sensitive issues or questions off line. For example,
"Rob, I understand your concern. I will call you later today to discuss
this issue."
• Listen actively. Clarify what another person said by paraphrasing
what you hear.
How can I conduct a more successful, efficient conference call?
• Prepare an agenda, and distribute it to your teleconference participants
before the conference call begins.
• Start on time.
• Kick off your conference call with an enthusiastic greeting and
a roll call.
• Ask questions to involve participants and increase teleconference
participation.
• Never place your line on hold. It often activates your on-hold
music, disrupting your conference call.
• Address teleconference participants by name.
• End your conference call on time.
What should I do if I accidentally get disconnected during my teleconference?
If you are accidentally disconnected on a dial-in conference call, call
back using the dial-in telephone number you originally used to access
your teleconference.
Can I have the same dial-in number for every conference call I conduct?
Yes. All Conferencing offers the same dial-in number and passcode for
every automated conference call you conduct. And because you already have
your teleconference information, no more reservations are necessary.
Can I record my automated teleconference?
Yes, recording is available when you reserve
your Scheduled All Conferencing on the Web.
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